"Be positive (Look at Challenges as Opportunities)". You can never underestimate the impact of your words on a person," says Roger Pope.
"One of the prime things about motivating people and keeping them happy is having a sense of what you say to different people at different times in order to have that positive input.
"In our school we have a lot of light-hearted banter and always try to look out for one another. We also try to create the sense that there is no such thing as failure; that you can learn from mistakes, take risks and have a 'no blame' culture. It's about avoiding the negatives and promoting the positives." Jeremy Sutcliffe's book: Successful School Leaders is due to be published by Continuum in 2013. ·